Terms and Conditions

Upon placing an order with Zoe Bradley Shop you automatically agree to our Terms and Conditions.

VAT:

All prices shown INCLUDE VAT at 20%.

Where products are delivered outside the UK, the customer will be responsible for paying any local sales taxes or import duties that arrive at the delivery destination.

DESCRIPTIONS OF VAT:

We endeavour to portray our products as accurately as possible but as all of our products are hand crafted we cannot guarantee items will be identical to the images provided on our website.

ORDERS:

Zoe Bradley Shop reserve the right not to accept orders.

Orders will not be accepted until full payment has been received as cleared funds.

CANCELLATION OF ORDERS:

Cancellation requests must be submitted to studio@zoebradley.com no later than 1 - 3 Business Days prior to dispatch. Zoe Bradley Shop reserves the right to refuse cancellations where items have already been produced or dispatched.

RETURNS POLICY:

Zoe Bradley Shop is a unique business selling handmade and made to order products. While we understand the delicacy and the handmade nature of the products, if for some reason you no longer require your Zoe Bradley item, we'd be happy to refund the amount on return of the undamaged goods within 14 days of receiving the goods.

Faulty goods must be reported to Zoe Bradley Shop within 24 hours of goods being received.

PAYMENT:

Prices are quoted in UK pound sterling and payments will only be accepted in UK pound sterling.

We accept payments through Paypal, Shopify, Amazon and other Major Credit Cards.

DELIVERY:

All orders that are time sensitive and require a specific delivery date will need to be placed no later than 5 Business Days prior to the required delivery date. Please specify the exact date of delivery at the time of ordering via the contact page or email studio@zoebradley.com.

Everlasting Paper Rose & Paper Peony: Please allow 3 - 5 Business Days to create your order.

Delivery within the UK: Royal Mail 1st Class Signed.

Delivery outside the UK: Royal Mail International Tracked and Signed, please allow 3 - 5 days for delivery. Tracking numbers will be provided once your order has been dispatched.

Zoe Bradley Shop will not be responsible for missed deliveries or re-deliveries. Re-deliveries must be arranged by the customer at their own expense, through the delivery service.

Following dispatch of the goods it is the responsibility of the customer to track deliveries.

All delivery times are estimates only and Zoe Bradley Shop will not be liable for any delays caused in transit.  

Wedding Anniversary Rose Dome: Please allow 5 - 7 Business Days to create your order.

Delivery within the UK: Royal Mail Special Delivery - delivery within 1 Business Day.

Delivery outside of the UK: ParcelForce - delivery within 5 - 7 Business Days.

Zoe Bradley Shop will not be responsible for missed deliveries or re-deliveries. Re-deliveries must be arranged by the customer at their own expense, through the delivery service.

Following dispatch of the goods it is the responsibility of the customer to track deliveries.

All delivery times are estimates only and Zoe Bradley Shop will not be liable for any delays caused in transit.

Framed Paper Florals: All framed artworks are made to order. Please allow 4 - 6 weeks for your order to be created. 

Delivery of goods to the UK will be sent via Hermes or UPS depending on the overall weight of purchases.

All deliveries will require a signature at the delivery destination. Please ensure there is someone present at the delivery drop off on the day of delivery.

Zoe Bradley Shop will not be responsible for missed deliveries or re-deliveries. Re-deliveries must be arranged by the customer at their own expense, through the delivery service.

Tracking numbers will be provided once your order has been dispatched.

Following dispatch of the goods it is the responsibility of the customer to track deliveries.

All delivery times are estimates only and Zoe Bradley Shop will not be liable for any delays caused in transit. 

Paper Rose Ornament: Please allow 3 - 5 Business Days for your order to be created.

Shipping within the UK:

1 - 2 Ornaments - Royal Mail 1st Class Signed For
4 - 8 Ornaments - ParcelForce Express48: 2 days delivery

Shipping Outside of the UK:

1 - 2 Ornaments - Royal Mail International Tracked and Signed: 5 - 7 days delivery
4 - 8 Ornaments - ParcelForce: 1 - 5 days delivery

Delivery times for Events and Weddings: This will be confirmed upon confirmation of the order. Alternatively please submit an enquiry form on our website www.zoebradley.com to confirm delivery times prior to order.

COPYRIGHT:

All intellectual property rights whenever in the world arising, whether registered or unregistered including copyright, know-how confidential information, trade marks, utility models and design rights remain with Zoe Bradley Design Limited at all times.

GENERAL:

We may amend these terms at any given time. Any amendments will be updated to the website with immediate effect.